Refunds & Returns Policy

At Nexon Supply, we aim to ensure your satisfaction with every purchase. Please read our returns and refund policy carefully:

14-Day Money-Back Guarantee

You have 14 calendar days from the date of delivery to request a return or refund.

Important Timeline: If more than 14 days have passed, we unfortunately cannot offer a refund or exchange.

No Returns on Opened Products

We do not accept returns on opened, used, or unsealed products.

• The item must be unused, unopened, and in the original packaging.
• A receipt or proof of purchase is required.

We reserve the right to reject a return if the item appears used or tampered with.

Refunds (If Applicable)

If you ordered the wrong item, contact us immediately.

1. Your item must be returned at your cost (see shipping terms below).
2. Once inspected, we'll notify you by email whether your refund is approved or rejected.
3. If approved, a credit will be applied to your next purchase or refunded via your original payment method, based on the situation.

Non-Refundable Items

• Opened, used, or damaged products not due to our error
• Sale items or discounted promotions
• Any item returned after the 14-day period

Exchanges

We only exchange products if they are:

• Defective
• Damaged during delivery

If you need to request an exchange for the same item, email us at sales@nexonsupply.co.za and we'll guide you through the process.

Return Shipping Policy

• You are responsible for return shipping costs.
• Shipping costs are non-refundable.
• If you receive a refund, the return shipping cost will be deducted from your refund amount.

For items over R1000, we recommend using a trackable courier service and purchasing shipping insurance.

We are not responsible for returned items lost or damaged during transit.

Need Help?

For any return, refund, or exchange queries, please contact us at: sales@nexonsupply.co.za

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